ICICI Bank Job Vacancy 2024
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ICICI Bank Recruitment 2024
Name Of The Post - Phone Banking Officer
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer''s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.
Roles & Responsibilities:
✓ Handling and resolving customer complaints/ queries over phone
✓ Providing customers with relevant product and service information
✓ Cross-selling various banking products to customers over the phone
About ICICI Bank - ICICI Bank Limited is an Indian multinational bank and financial services company headquartered in Mumbai with registered office in Vadodara. It offers a wide range of banking and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management.
Key skills:
✓ Fluency in spoken English & Hindi language
✓ Open to work in rotational shifts
✓ Should have an ability to build relationships and understand banking requirements
✓ Orientation to learn about various products and financial offering
✓ Orientation to build and develop customer relationships
✓ Ability to work in cross-functional teams
✓ Strong communication (both oral and written) and negotiation skills
✓ Attention to detail
✓ Should have an orientation to lear
Work Experience: Graduate with 0-6 years.
Inviting Applications across industry
Location: Guwahati,Chennai, Indore,Hyderabad,Thane
Min Exp (yrs): 0.00
Max Exp (yrs): 6.00
How To Apply :-
Interested Candidates Can Apply Through The Link Given Below :-
Apply Link - Click Here
New joinees will be assigned a specific portfolio in one of the customer segments. ICICI Bank equips new employees with the right product and sales process knowledge. The training programs are comprehensive and endow participants with the right required skills to serve customers effectively.
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