ICICI BANK RECRUITMENT 2022
The following Post are Vacant in ICICI Bank, Interested and Qualified Candidates Can Apply Only, Only Shortlisted Candidates Will be Called for Interview :-
ICICI BANK JOB ASSAM 2022
1) Name Of The Post - Phone Banking Officer
Qualification - Graduate
Business Group: Phone Banking, Operations Group
Grade : Officer/ Senior Officer
Background: ICICI Bank Phone Banking offers a number of facilities, which enable the corporate customers to do several of their banking activities from the comfort of their premises. The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial and investment needs.
Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.
Roles & Responsibilities:
✓ Handling and resolving customer complaints/ queries over phone
✓ Providing customers with relevant product and service information
✓ Cross selling various banking products to customers over phone
Key skills:
✓ Fluency in spoken English & Hindi language
✓ Open to work in rotational shifts
Competencies:
✓ Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
✓ Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
Qualification & Experience:
Graduate with 0 to 4 years of experience.
Location: Guwahati,Chennai,Indore,Hyderabad, Thane
Min Exp (yrs):
0.00
Max Exp (yrs):
4.00
Interested and Qualified Candidates Can Apply Through the Link Given Below :
Apply Link - Click Here
2) Name Of The Post - Solution Manager
Qualification - Graduate / PG
Roles and Responsibilities:
✓ Handling existing customer relationships (SME).
✓ Understanding their trade and Foreign currency requirements.
✓ Pitching them to route forex business through us.
✓ Understanding of hedging rates across key currency and interest rates.
✓ Providing hedging solutions to clients by pitching Forwards and Derivatives.
✓ Having understanding of global markets and ability to engage with clients on the same.
✓ Focus on New client acquisitions.
✓ Focus on sectors / segments to improve market share, penetration.
✓ Work closely with cross functional teams.
Location:
Guwahati,Chennai,Patna,Delhi,Bangalore, Mumbai,Jaipur
Min Exp (yrs):
2.00
Max Exp (yrs):
6.00
Grade: Assistant Manager/Deputy Manager I
Location: Thane/Mumbai/Indore/Chennai/Guwahati/Delhi
Job Description:
✓ Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
✓ Provide professional customer service to achieve high customer satisfaction and retention
✓ Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
✓ Serve as one-point contact to the mapped customers of the bank
✓ Cross selling of new products and services for both new and existing customers
✓ Providing advisory for various products offered by Banks to enhance relationship value
✓ Develop and maintain banking relationships with select group of customers through individualized customer service
✓ Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
✓ Achieve the budgeted cross sell targets
✓ Ensure coverage of customer base in accordance with business plans
Key skills:
✓ Ability to manage relationships to improve relationship value of existing Clients
✓ Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
✓ Excellent communication Skills
✓ Self-driven with sales bent of mind
Qualification and Experience:
MBA with 0 to 4 years of experience.
Location:
Guwahati,Chennai,Indore,Delhi,Thane,Mumbai
Min Exp (yrs):
0.00
Max Exp (yrs):
4.00
Interested and Qualified candidates can apply Through the Link given below :
Apply Link - Click Here
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